Return and Refund Policy For Cucitto Store
Effective Date:
Thank you for shopping at cucitto store. We hope you are delighted with your purchase. However, if you are not entirely satisfied with your purchase, we’re here to help.
1. Repairs
Eligibility for Repair:
We offer repair services for furniture purchased from cucitto. To be eligible for a repair, please ensure:
- The item is within the warranty period, if applicable.
- The issue is due to a manufacturing defect or fault.
Initiating a Repair:
If you believe your product requires repair, please contact our customer service team at admin@cucitto.com. Provide your order number and details about the issue, and we will guide you through the repair process.
Returns, Refunds, and Exchanges
Returns and Refunds:
We do not accept returns or offer refunds for products unless they are deemed irreparable or covered under our warranty policy.
Exchanges:
We do not provide exchanges for our furniture items. Each product is crafted with care and made to order, ensuring it meets your specifications.
Warranty Information
Many of our products come with a limited warranty. Please refer to the warranty information provided with your product for details on coverage and duration.
Customer Responsibilities
Inspection upon Delivery:
Upon delivery, please inspect your furniture carefully. If you notice any damage, inform the delivery team immediately.
Proper Use and Care:
Proper use and care of the furniture are essential. Follow the care instructions provided with your product to maintain its longevity.
Contact Us
If you have any questions or concerns about our Repair-Only Policy, please contact us:
- Email: admin@cucitto.com
This policy makes it clear that your primary approach is to address issues through repairs and emphasizes the importance of customer communication to resolve any concerns. Ensure that customers are aware of this policy during the purchasing process and provide accessible channels for them to reach out with any repair-related inquiries.
